Shipping & Delivery

Delivery Times

We ship the product from the warehouse within 2-4 business days to the customer.

We ship and sell products worldwide, and under normal circumstances, deliveries take between 10-15 business days, depending on the delivery option you choose. Orders placed on weekends are usually packed and shipped the next business day.

If delivery delays occur due to circumstances beyond our control (Force Majeure), such as during an ongoing global pandemic, we are not responsible for any issues caused by the delay. Please wait up to 30 business days before contacting customer service about a missing order, and use the tracking number provided to follow your order.

Products are shipped directly from our partner's warehouse to offer you the best possible prices. We reserve the right to any errors that may occur in connection with third-party logistics. By making a purchase with us, you accept all the terms specified on this website. Therefore, we advise you to contact us in advance if you have any questions regarding a purchase before entering into a purchase agreement. For any complaints or other inquiries, you should always contact us via email.

For all packages that are not collected, we reserve the right to charge you 20EUR for return shipping and handling costs.

*Our delivery times are estimates only and not guaranteed, and they may vary depending on where you live.

Where Is My Order?

Your order will be shipped from our partner's warehouse within 1-3 business days*. We will send you an email with a delivery confirmation, including your tracking number and shipping details.

If you are still unsure about the status of your package, please email us, and our support team will assist you further.

*During high volumes, processing times may vary up to 7 days. The times above are only estimates based on typical processing durations and are not guaranteed shipping times.

Discount codes must be used before completing your purchase. Hiinsmiles does not accept discount codes after the purchase is finalized.

My Package Cannot Be Tracked, What Can I Do?

After receiving the confirmation email for your shipment, it may take up to 1-3 business days for the tracking code to become active. If you still experience issues, do not hesitate to contact us.

Frequently Asked Questions

Under normal circumstances, deliveries take between 8–12 business days. Please note that orders placed on weekends are typically packed and shipped on the next business day.

If delays occur due to circumstances beyond our control, such as an ongoing global pandemic, we are not responsible for delivery time issues. We recommend waiting up to 20 business days before contacting our customer service if you experience delays with your order.

If you haven’t received your order confirmation in your inbox, please check your spam folder. Sometimes, our confirmation emails may mistakenly end up there.

If you don’t find the message there, don’t worry—it can take up to 3 business days for order confirmations to reach your inbox. If you still haven’t received anything after this period, please contact our customer service for further assistance.

If you're unsure about the location of your package, please contact our support team via email for assistance: Hiinsmile@outlook.com

Discount codes must be applied before completing your purchase. We do not accept discount codes after the purchase has been finalized.

Our products are shipped directly from our partners' warehouses to offer you the best possible prices. However, we cannot rule out potential issues that may arise with third-party logistics.